Our Promise and Principles

Our Promise to you

We promise that the work of the South East Clinical Senate will be informed directly and indirectly by people who have experience of National Health Services.

Our job is to say what good looks like, for our population - now and for future generations, and if we are going to do this, then we need to pay attention to the perspectives, skills and experience of patients, carers and the public, alongside those of clinicians and others, and work together in making decisions for the future and in communicating those decisions.

We need to make sure that we find ways to engage with people of all ages and backgrounds, particularly those who have health needs and those who experience poor health outcomes so that services become more relevant.

Our Principles of Engagement

We work to the NHS England Principles of Engagement. These are;

Working with each other

  • Our relationships will be conducted with equality and respect 
  • We will listen and truly hear what is being said, proactively seeking participation from communities who experience the greatest health inequalities and poorest health outcomes
  • We will use all the strengths and talents that people bring to the table.
  • We will respect and encourage different beliefs, cultures and opinions
  • We will recognise, record and reward people’s contributions
  • We will use plain language, and will openly share information.

Working well together

  • We will understand what’s worked in the past, and consider how to apply it to the present and future.
  • We will have a shared goal and take joint responsibility for our work.
  • We will take time to plan well.
  • We will start involving people as early as possible.
  • We will give feedback on the results of involvement.
  • We will provide support, training and the right kind of leadership so that we can work, learn and improve together.

Engagement activity should include working with:

  • Communities that experience difficulties accessing health services or have health problems that are impacted on by their social circumstances
  • Communities and groups with distinct cultural and/or health needs
  • Communities and groups who experience poor health outcomes
  • People who have characteristics that are protected under the Equality Act.